It’s not every day I go out without having the keys to my car in my bag due to nearly always being on call for NSRI but for one of the first times in a few months I had an awards evening I was attending and I sure as hell wasn’t going to be driving. Needless to say I had heard about Uber a few months ago and with Uber Cape Town starting to operate in the Mother City, it was a chance to use this service.
Bonus: The car was already waiting at the venue after the evening and after party, which cut down waiting time.
How it worked?
Step 1-ish: Being my first time using Uber, the driver, after opening the doors and showing all the passengers into the vehicle, gave me a quick tutorial on the application. As we were already in the car, I had to click on my location where I needed to be picked up. Once that was done, you as the passenger request pick-up by the car. As the driver was already there, we cut out the waiting time but if the car isn’t there, the app will give you an ETA on arrival of the vehicle.
*Earlier on in the evening, we had an issue with Excite taxi’s who quoted us 25 mins to pick-up. Time continued to go by, and by, and by and eventually after now being late and with no driver or time in site, we cancelled them.
Step 2 and a bit: You should then receive a message saying the Uber car will be arriving shortly. I checked the application again and it was now updated to who my driver is and the vehicle make and registration. I find this a nice feature as you know what vehicle to look out for along with the safety aspect. The rest works how it should; the driver picks you up, you go via McDonalds drive-through at 02:00 and get dropped off at your location. Okay, maybe not the McDonalds drive-through shenanigans at 2am but we had a driver with extreme patience and seemed to enjoy our humour. He also got out of the drivers seat to open all our doors despite us being fully capable of doing so
Payment: Once you’ve been dropped off at your location, the bill is shown to you on the drivers phone, which so easily comes off your credits and / or debit or credit card which takes away the worries of always having cash on you. You then receive a very detailed receipt reporting distance traveled, map of the route you were driven, pick-up and drop-off points, duration, average speed of the vehicle and the cost.
Lastly you rate the service you were given when you log on the next time.
Overall, a really good service with a very good experience. I’ll definitely be using Uber again